Website onboarding
Review the platform, hosting, access, dependencies, and important user journeys to establish what the maintenance service covers.
Website maintenance after the launch.
Norml helps teams keep their websites maintained and checked as content, software, and business needs change. We agree the coverage for updates, backups, functional QA, technical support, and ongoing improvements so recurring work has an owner.
Book a callA live website keeps changing after the project ends.
Software updates need compatibility checks before they reach the live website.
Forms, navigation, and other important journeys need regular verification.
Backups need clear ownership and an understood recovery process.
Content changes and new requests need an organized review and release process.
Your team needs a technical contact who understands the website’s setup.
What our website maintenance services include.
Maintenance starts with a review of the website, access, hosting, and known issues. The agreed coverage defines recurring checks, supported systems, how requests enter the queue, and which larger changes need a separate scope.
Software updates
Manage in-scope platform and plugin updates with compatibility checks and a rollback approach appropriate to the website.
Backup and recovery review
Check backup ownership, retention, and restore arrangements for the systems included in the agreement.
Functional QA
Verify priority pages, forms, navigation, and other agreed journeys so issues can be recorded and addressed.
Issue triage and technical support
Investigate reported problems, document the findings, and agree the corrective work according to the support scope.
Ongoing improvements
Organize approved website changes with clear requirements, review, release checks, and a record of what changed.
Website maintenance deliverables.
The agreed scope identifies which of these deliverables your project needs.
- 01
A website access and maintenance scope record.
- 02
An agreed recurring update and QA checklist.
- 03
Backup and recovery responsibilities.
- 04
Issue findings and records of completed work.
- 05
Verified releases for approved changes.
- 06
A prioritized list of follow-up improvements.
Our process
How our website maintenance process works.
Review the website
Confirm access, platform versions, hosting, backup arrangements, important journeys, and known issues.
[ 01 ]
Agree the coverage
Define recurring tasks, request handling, supported systems, and ownership of external dependencies.
[ 02 ]
Run the maintenance work
Perform the agreed checks and updates, keeping records of findings and changes.
[ 03 ]
Verify and report
Check affected journeys after changes and summarize completed work, unresolved issues, and required decisions.
[ 04 ]
Plan the next changes
Review new requests and recurring findings, then agree which improvements belong in the upcoming work.
[ 05 ]Website maintenance questions.
Can you maintain a website built by another team?
Potentially. We review the codebase, platform, access, and documentation before confirming whether we can take responsibility for the requested coverage.
Does maintenance include new features?
Small improvements may be included according to the agreement. New integrations, page systems, or substantial features need an explicit scope before work begins.
Do you provide round-the-clock support?
Support availability and response commitments are defined in the agreement. This page does not promise continuous monitoring or a particular response time.
Can you maintain WordPress websites?
Yes. Coverage can include WordPress and plugin updates, backup review, publishing checks, and functional QA, subject to the site’s setup and agreed responsibilities.
How is Norml Care related to this service?
Norml Care packages ongoing website support into defined coverage. The maintenance service describes the work; the Norml Care page explains the available engagement.
Explore Norml Care for the coverage and working arrangement around recurring website support.