Integration specification
Map the data being exchanged, system ownership, required permissions, triggers, and expected results.
Connect your website to the systems behind the business.
Norml integrates websites with CRMs, scheduling tools, content sources, and other business systems, with defined data flows and failure handling.
Book a callA connection needs to work beyond the successful test submission.
Website enquiries need to reach the right CRM record.
Staff copy information between the website and another system.
External data needs to appear consistently on your pages.
Failed requests need a visible recovery process.
What our API integration services include.
We define the systems, data fields, permissions, and triggers before implementation. Each connection has a clear source of truth and agreed behavior for validation, duplicates, failures, and retries.
API and webhook implementation
Build the approved requests and event handlers using the capabilities supported by each provider.
Validation and recovery
Handle missing fields, duplicate events, provider errors, and retries where the workflow supports them.
Verification and handover
Test end-to-end behavior and document account ownership, monitoring, and maintenance dependencies.
API integration deliverables.
The agreed scope identifies which of these deliverables your project needs.
- 01
A data-flow and field-mapping specification.
- 02
Implemented API or webhook connections.
- 03
Validation and error-handling behavior.
- 04
End-to-end test evidence.
- 05
Integration ownership and support notes.
Our process
How our API integration process works.
Inspect the systems
Review supported APIs, test environments, access, and the workflow to connect.
[ 01 ]
Define the contract
Agree field mappings, ownership, triggers, and recovery behavior.
[ 02 ]
Build and test
Implement the connection and exercise successful and failed requests.
[ 03 ]
Release and document
Verify production delivery and hand over the operational checks.
[ 04 ]API integration questions.
Can you connect any two systems?
Feasibility depends on the access and capabilities each provider exposes. We check those constraints before promising a connection.
Who owns the connected accounts?
Your company should retain ownership. We use the access required for the agreed implementation.
Can you repair an existing integration?
Yes. We review the current behavior and error evidence before deciding whether to repair or replace it.
Do provider fees come with this service?
Provider subscriptions and usage charges remain separate unless the agreement explicitly includes them.
See how this work fits into our web development service.