Priced against the hours it removes
Each automation is scoped against the work it actually takes off someone, so you can tell which ones are worth building.
Organize order work when the practice actually sells products online.
This service applies to a practice with an actual product shop and an agreed order process. Norml examines order status, fulfillment and customer-service handoffs, while appointment bookings and clinical recommendations remain separate.
A few clients we’ve worked with
What we do
Ecommerce automation for dental practices: order workflow, supported connections, exceptions and reconciliation.
What we resolve with your practice.
Does the practice have an actual product shop and order process?
Which provider and staff member own each fulfillment state?
What the operations behind the store cost.
The store scaled and the operations behind it did not. Most of that cost is people moving the same order between four tools.
Orders stop falling between systems
Mapping the order lifecycle as it runs today finds the handoffs where things are currently lost or re-entered.
Growth stops adding headcount
When the order path is automated, the next volume increase does not need another person watching a spreadsheet.
Ecommerce automation for the practice website.
The agreed scope names the website work, source material and people responsible for review.
Order workflow
Map the real product catalog, order states and staff responsibilities.
Supported connections
Check what the shop and fulfillment providers permit before designing data transfers.
Exceptions and reconciliation
Handle failed transfers and duplicate events with visible review steps.
Selected website projects across our wider practice
All case studies
What clients say.
Reviews from the companies we have built and maintained websites for.
Read every review on Clutch“We didn’t choose them to be impressed — we chose them because we knew they’d deliver high-level results with no risk. As a CTO myself, that’s exactly what I look for in a long-term partnership.”
“And, you know, the great part about the fact that you hit the goal, it's not that you had to compromise anything that you were doing, because, honestly, the end result far exceeded what we could have imagined.”
“I would just say that you deliver on quality … I just thought we clicked, and you delivered what we were looking for.”
“Norml Studio's professionalism and responsiveness were impressive.”
What you receive.
The engagement includes the following artifacts for the agreed scope.
- 01
An order workflow and provider-capability map.
- 02
Configured automation for the approved order task.
- 03
Exception handling and reconciliation instructions.
Our process
How the work runs.
Confirm the shop scope
Review the actual products, systems and order responsibilities.
[ 01 ]
Test the connection
Use test orders to verify supported transfers and failure behavior.
[ 02 ]
Verify the workflow
Check duplicate events, staff notifications and manual recovery steps.
[ 03 ]The people who do this work.
No account layer between you and them. These are the Norml specialists this work runs through.
Oleksandr Sapyan
Full-Stack Developer · E-commerce
Petr Savenok
Full-Stack Developer
Artur Tsitou
DevOps & Backend Developer
Let's chat
“I've spent 10 years working across development and marketing. I started as a developer, but design, SEO and advertising were already part of the job. That taught me to treat a website as one system: the business, the content, the design and the code have to work together. At Norml, I lead the architecture behind our work and stay involved wherever strategy, design, development and search meet.”
Max TymoshynFounder & Architect
Get startedEcommerce automation for dental practices: questions.
Is this relevant if we only book appointments?
Usually not. This service is for an actual product-sales workflow; booking integration is scoped separately.
Will automation recommend products based on patient records?
No. The scope excludes clinical recommendations and access to patient records.
Website 2.0 combines strategy, design, development and launch in one engagement.