Priced against the hours it removes
Each automation is scoped against the work it actually takes off someone, so you can tell which ones are worth building.
Support order handling for a real biotech education or merchandise offering.
This service applies where the company has an approved shop for items such as training materials or event merchandise. We map its order and delivery process; research materials, biological samples and regulated transactions require a separate assessment.
A few clients we’ve worked with
What we do
Ecommerce automation for biotech companies: offering review, supported automation, exception handling.
Decisions for the biotech website.
Is there an actual approved product-sales workflow?
Which system owns payment, delivery and refund status?
What the operations behind the store cost.
The store scaled and the operations behind it did not. Most of that cost is people moving the same order between four tools.
Orders stop falling between systems
Mapping the order lifecycle as it runs today finds the handoffs where things are currently lost or re-entered.
Growth stops adding headcount
When the order path is automated, the next volume increase does not need another person watching a spreadsheet.
Ecommerce automation: scope of work.
The brief identifies the public information, website functions and review responsibilities included in the engagement.
Offering review
Confirm the products and transactions included in the scope and document exclusions.
Supported automation
Connect approved order events with delivery instructions or staff notifications where providers support them.
Exception handling
Test failed delivery, duplicate events and status reconciliation using test orders.
Selected work in genomics, pharma and science communication
All case studies
What clients say.
Reviews from the companies we have built and maintained websites for.
Read every review on Clutch“We didn’t choose them to be impressed — we chose them because we knew they’d deliver high-level results with no risk. As a CTO myself, that’s exactly what I look for in a long-term partnership.”
“And, you know, the great part about the fact that you hit the goal, it's not that you had to compromise anything that you were doing, because, honestly, the end result far exceeded what we could have imagined.”
“I would just say that you deliver on quality … I just thought we clicked, and you delivered what we were looking for.”
“Norml Studio's professionalism and responsiveness were impressive.”
What you receive.
These deliverables are prepared for the agreed website scope.
- 01
An order and delivery workflow map.
- 02
The agreed supported automation.
- 03
Exception tests and operating instructions.
Our process
How the work runs.
Confirm the store scope
Review the actual catalog, providers and staff responsibilities.
[ 01 ]
Implement the handoff
Connect supported events using test transactions.
[ 02 ]
Verify exceptions
Check duplicate events, failed delivery and manual recovery.
[ 03 ]The people who do this work.
No account layer between you and them. These are the Norml specialists this work runs through.
Oleksandr Sapyan
Full-Stack Developer · E-commerce
Petr Savenok
Full-Stack Developer
Artur Tsitou
DevOps & Backend Developer
Let's chat
“I've spent 10 years working across development and marketing. I started as a developer, but design, SEO and advertising were already part of the job. That taught me to treat a website as one system: the business, the content, the design and the code have to work together. At Norml, I lead the architecture behind our work and stay involved wherever strategy, design, development and search meet.”
Max TymoshynFounder & Architect
Get startedEcommerce automation for biotech companies: questions.
Does this cover selling biological samples or research reagents?
Not by default. Those products and their transaction requirements need a separate suitability and operating assessment.
Should a biotech company create a store to use this service?
No. The service supports an actual approved offering; it is not a reason to invent one.
Website 2.0 combines strategy, design, development and launch in one engagement.