Priced against the hours it removes
Each automation is scoped against the work it actually takes off someone, so you can tell which ones are worth building.
Connect order events to fulfilment with visible failure handling.
We automate defined work around commerce orders using the store’s actual providers and business rules. Each connection accounts for repeated events, cancellations and incomplete fulfilment so staff can see where intervention is needed.
A few clients we’ve worked with
What we do
Ecommerce automation for ecommerce businesses: order lifecycle mapping, provider connections, reconciliation and alerts.
What ecommerce automation needs to account for.
A paid order can still be missing from the fulfilment system.
A repeated event must not create a second shipment.
Cancellations and partial fulfilment need explicit rules.
What the operations behind the store cost.
The store scaled and the operations behind it did not. Most of that cost is people moving the same order between four tools.
Orders stop falling between systems
Mapping the order lifecycle as it runs today finds the handoffs where things are currently lost or re-entered.
Growth stops adding headcount
When the order path is automated, the next volume increase does not need another person watching a spreadsheet.
Ecommerce automation scope.
Plan order lifecycle mapping, provider connections and reconciliation and alerts as connected parts of the engagement.
Order lifecycle mapping
Define payment, fulfilment, cancellation and return states. Identify the record owner and permitted transition for each stage.
Provider connections
Implement approved warehouse, carrier or customer-message integrations. Make repeated notifications safe and validate required data.
Reconciliation and alerts
Check that downstream records match the intended order effect. Provide logs, exception queues and recovery instructions.
Selected website projects across our wider practice
All case studies
“What I appreciate most is that the team always communicates openly and stays honest throughout.”
“They delivered what they said they would, on time.”
“They met all our expectations by providing great strategies based on our needs.”
Ecommerce automation deliverables.
The agreed ecommerce automation scope is documented in the following work products.
- 01
Order-lifecycle and provider map
- 02
Approved workflow connections
- 03
Reconciliation, testing and exception guide
Our process
How we approach ecommerce automation.
Map order states
Agree payment, fulfilment, cancellation and return events with the responsible systems and people.
[ 01 ]
Connect supported providers
Implement authorised warehouse, carrier or message actions with duplicate-event protection.
[ 02 ]
Reconcile and recover
Test partial and failed workflows, then document exception queues and safe retries.
[ 03 ]The people who do this work.
No account layer between you and them. These are the Norml specialists this work runs through.
Oleksandr Sapyan
Full-Stack Developer · E-commerce
Petr Savenok
Full-Stack Developer
Artur Tsitou
DevOps & Backend Developer
Let's chat
“I've spent 10 years working across development and marketing. I started as a developer, but design, SEO and advertising were already part of the job. That taught me to treat a website as one system: the business, the content, the design and the code have to work together. At Norml, I lead the architecture behind our work and stay involved wherever strategy, design, development and search meet.”
Max TymoshynFounder & Architect
Get startedEcommerce automation for ecommerce businesses: questions.
Can you connect the warehouse and shipping provider?
Yes, when their supported interfaces and business rules are verified. The scope includes failure and duplicate-event handling.
Will automation remove every manual exception?
No. The workflow identifies cases that need staff decisions and makes them visible rather than hiding them.
Discuss ecommerce automation and the requirements behind your store.