Problems are found before customers find them
Recurring checks on the systems that matter catch a broken form or a failing integration while it is still cheap.
Keep the firm’s website maintained after launch.
We define a maintenance scope around the actual platform, hosting and enquiry functions. The work records updates, checks and follow-up issues so the firm knows what was handled and what still needs a decision.
A few clients we’ve worked with
What we do
Website maintenance for law firms: update and recovery plan, website checks, maintenance record.
Decisions to settle before the work starts.
Which part of website maintenance for law firms belongs in the current project, and what is outside it.
Who supplies the source material, grants system access and approves the completed work.
What happens to a site nobody owns.
A live website keeps changing after the project ends — plugins, browsers, integrations, content. Unowned, it degrades quietly until something visible breaks.
Requests have a queue
An agreed way for work to enter and be prioritised means small changes stop depending on who someone knows.
Security does not drift
Keeping the stack current is maintenance. Recovering from a compromise is a project.
What website maintenance includes.
Agree these work areas with the firm before implementation. Access, content approval and any external-system requirements are recorded in the scope.
Update and recovery plan
Inventory the components covered by the agreement. Establish the backup, restore and update process supported by the hosting setup.
Website checks
Check agreed pages and enquiry journeys after relevant changes. Review reported failures and distinguish content requests from technical maintenance.
Maintenance record
Document completed work, unresolved issues and changes needing separate scope. Agree who receives incidents and which response arrangements apply.
Selected website projects across our wider practice
All case studies
What clients say.
Reviews from the companies we have built and maintained websites for.
Read every review on Clutch“We didn’t choose them to be impressed — we chose them because we knew they’d deliver high-level results with no risk. As a CTO myself, that’s exactly what I look for in a long-term partnership.”
“And, you know, the great part about the fact that you hit the goal, it's not that you had to compromise anything that you were doing, because, honestly, the end result far exceeded what we could have imagined.”
“I would just say that you deliver on quality … I just thought we clicked, and you delivered what we were looking for.”
“Norml Studio's professionalism and responsiveness were impressive.”
What you receive.
The deliverables correspond to the work areas agreed for this engagement.
- 01
A documented maintenance and recovery scope.
- 02
Records of covered updates and website checks.
- 03
An issue log with owners and follow-up actions.
Our process
How the work runs.
Agree the scope
Review the firm’s current website and the inputs needed for website maintenance. Confirm the responsible people, access and acceptance criteria.
[ 01 ]
Carry out the work
Inventory the components covered by the agreement. Establish the backup, restore and update process supported by the hosting setup. Check agreed pages and enquiry journeys after relevant changes. Review reported failures and distinguish content requests from technical maintenance.
[ 02 ]
Review and hand over
Document completed work, unresolved issues and changes needing separate scope. Agree who receives incidents and which response arrangements apply. Record open decisions and the next action for each one.
[ 03 ]The people who do this work.
No account layer between you and them. These are the Norml specialists this work runs through.
Let's chat
“I've spent 10 years working across development and marketing. I started as a developer, but design, SEO and advertising were already part of the job. That taught me to treat a website as one system: the business, the content, the design and the code have to work together. At Norml, I lead the architecture behind our work and stay involved wherever strategy, design, development and search meet.”
Max TymoshynFounder & Architect
Get startedWebsite maintenance for law firms: questions.
Is maintenance an unlimited redesign service?
No. The agreement defines routine work and how additional content, design or functionality requests are handled.
Can you maintain a site another agency built?
Yes, subject to an initial review of access, platform condition and the scope the hosting arrangement allows.
Website 2.0 combines strategy, design, development and launch in one engagement.